Frequently Asked Questions
Find answers to your questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us.
Orders typically ship within 2-3 business days and delivery times vary based on your location. You will receive a tracking number once your order has been shipped.
We offer a 30-day return policy. If you're not satisfied with your purchase, please get in touch. Please ensure the item is in its original condition and all tags are still attached to the item where applicable.
Yes, we ship to most countries worldwide. Shipping fees and delivery times vary depending on the destination.
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on the carrier's website.
We accept various payment methods including credit/debit cards, PayPal, Apple Pay, Google Pay, and more.
Yes, all our Pokémon products are officially licensed and sourced from trusted manufacturers.
Our website reflects real-time inventory. If an item is out of stock, it will be indicated on the product page.
Yes, we offer pre-orders for select upcoming products. Check our website for details on available pre-orders.
Yes, we offer gift cards that can be purchased and used on our website. They make great gifts for any Pokémon fan!
If you're looking for a specific item that's not on our website, feel free to contact us and we'll do our best to assist you.
Click on the 'My Account' link at the bottom of our website and follow the instructions to create a new account.
Click on the 'Forgot Password' link on the login page and enter your email address. We'll send you instructions to reset your password.
You can reach our customer support team through the 'Contact Us' page on our website. We're here to help with any questions or concerns.
Yes, you can update your account information by logging into your account and navigating to the account settings page.
You can unsubscribe from our newsletter by clicking the 'Unsubscribe' link at the bottom of any of our emails.
- 500+Unique Items
- 1000+Satisfied Customers
- 95%Positive Reviews
Subscribe for Exclusive Pokémon News & Deals
Be the first to know about new arrivals, exclusive offers, and special events. Subscribe to our newsletter and stay connected with TrickRoom Collectables.
